Frequently Asked Questions

+-I have created an account for this website, but how do I access the content?

A subscription has to be claimed for all content.

  • Premium Editions (Regular & Corporate) – requires a paid Subscription Code. Select “Claim a Subscription” or “Claim Another Subscription” and follow the step-by-step instructions.
  • Basic Version – requires claiming a subscription, but Subscription Code is not required. Instead, users must select check box option for access to Basic Version content during the “Claim a Subscription”, check the “Terms of Use” box and select “Redeem”. You will be redirected to the NACHA Operating Rules Online Resource home landing page again to log into your account and access the newly authorized content.
    • The Basic Version is PDF format and does not provide access to the NACHA Operating Guidelines, or any of the enhance features and functionality of the Premium Editions (Keyword/phrase search, Custom Bookmarking, Print and Copy Options, HTML5 format, or access to 2017 Rules Archives)

+-How do I use the Subscription Code I received from my purchase?

Step 1: Get started at the home page: https://www.NACHAOperatingRulesOnline.org

Step 2: Create a New User Account (NOTE: If you already have an account on this site, please skip this step and jump to Step 3.)

Click on Sign Up on the home page. Under Sign Up, enter your email address, create and verify a password, enter your first and last name, then enter the characters under Word Verification.

Step 3: Claim a Subscription

After sign up, Claim Another Subscription in the black box appearing on the webpage. Enter your Subscription Code along with all the required information, then click Redeem.

Note: After redemption, you will be re-directed to the home page where you will need to LOG BACK IN to select and access the content.

+-I have successfully claimed my Subscription however, I still cannot access the content.  What do I need to do next?

It’s possible your Subscription Code did not correctly apply the Subscription to your account.  Please contact customer support at publications@omnipressdigital.zendesk.com and the support team will update your account to provide you access to the Rules and Guidelines online.

+-Why am I getting an invalid Subscription Code message when I try to set up my Subscription?

You have already successfully claimed your Subscription with your Subscription Code.  Further attempts to use the Subscription Code are being prevented and you get an error saying the Subscription Code is invalid because the Subscription Codes are only to be used once.

For Regular Paid Premium Subscribers, please login and go to:
https://www.nachaoperatingrulesonline.org/regular-guidelines/18regguides 
https://www.nachaoperatingrulesonline.org/operating-rules/18rules 

For Corporate Paid Premium Subscribers, please login and go to:
https://www.nachaoperatingrulesonline.org/corporate-guidelines/18corpguides
https://www.nachaoperatingrulesonline.org/operating-rules/18rules 

Once you go to those pages, you should see the table of contents for the Rules or Guidelines.

+-When I am logged in, why do I still receive the message “Subscription Access to this content is restricted”?

It could be one of two things:

  1. The most common issue is that you have correctly created an account but have not completed the process of claiming a Subscription with the Code you received from your purchase.  Please go to https://www.nachaoperatingrulesonline.org/serials-form-7.843654 to begin the process.  Once you have redeemed your Subscription you will be able to login and access the online content.
  2. You may be trying to access content you don’t have a Subscription for.  Please verify which Subscription(s) you have on the home page under the ‘My 2018 Subscription’ header.

Browser Support

Google Chrome (Recommended Browser)

Supported: 3 most current versions

Chrome uses a built in PDF Reader that is not Adobe Acrobat or Acrobat Reader. Follow the steps below to turn off the built in Reader and switch to Adobe Acrobat or Acrobat Reader.

  1. Install Adobe Reader or Adobe Acrobat if it is not already installed
  2. Open Google Chrome
  3. In the address bar, type …
  4. about:plugins
  5. that's the word about a colon (:), then plugins
  6. The Plug-ins Tab will open
  7. Scroll down until you see either Adobe Acrobat or Reader.
  8. Click the Enable link
  9. Close the Plug-ins tab and restart Chrome.

Safari (Mac Only)

Supported: 3 most current versions

Mac's come with a PDF viewer called Preview. If you wish to use Adobe Reader or Adobe Acrobat you may have to adjust settings to get the PDF to view correctly in browser.

Run and Fix Adobe Reader for Safari

  1. Download Adobe Reader.
    • Tested with Adobe Reader 10.1
    • Get it free here: http://get.adobe.com/reader/
    • If you already have it, you should be able to move on to step 3
  2. After installing Adobe, Run it
  3. Make sure Safari is closed
  4. Go to "Mac HD" > Library > Internet Plug-Ins
  5. Move AdobePDFViewer.plugin to trash
    • You will need to have admin access to do this
  6. Open the site again in Safari.

If you would like a different experience, or do not want to change the reader you can use Firefox or Chrome as good alternative.


Mozilla Firefox

Supported: 3 most current versions


Microsoft Edge

Supported

Note: Microsoft Edge replaces Internet Explorer as the default browser that ships with Microsoft Windows. 

Internet Explorer Users

Supported (but not recommended): Internet Explorer 11 (IE11)

Not Supported: Internet Explorer 8 (IE8), 9 (IE9) & 10 (IE10)

Note: As of January 26, 2016 Microsoft is only offering technical support and security updates to the most current version of IE for a supported operating system. Learn more at https://www.microsoft.com/en-us/windowsforbusiness/end-of-ie-support,


Most current versions and where to download them

http://browsehappy.com/ does a good job of listing the latest versions available for each web browser.


Why should I update my browser?

Security

Newer browsers protect you better against scams, viruses, trojans, phishing and other threats. They also fix security holes in your current browser!

Speed

Every new browser generation improves speed

Compatibility

Websites using new technology will be displayed more correctly

Comfort & better experience

With new features, extensions and better customisability, you will have a more comfortable web-experience

Technical Support

If you have any technical questions about the site, please use the contact form below.

Support is available Monday - Friday, 8:00 a.m. to 4:30 p.m. Central, excluding major US holidays. All support requests are handled within 1 business day, during standard business hours.

Contact technical support by going to our online Technical Support form. An internet connection is required.

Content Questions

If you have any questions or concerns about the content on this site, please contact NACHA’s Publications Team at pubupdates@nacha.org or call at 1-800-487-9180.

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This document printed from NACHA Operating Rules Online

This content is Copyrighted and should not be distributed